Return & Refund Return & Refund

Need a return?

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is used, we will offer a discount code or partial refund.

If you would like a refund email us at support@kqrns.com and notify us that you want to make a return. Once confirmed we will email you a label to ship your purchase back to us. We do not pay for return shipping so the cost of the return label will be deducted from your refund amount.


Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your tracking number to make sure the package has been received and then check your bank account again.
If you still do not see the refund contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kqrns.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, notify us that you want to make a return. We'll email you a return label and you can just send it back! 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Need a return?

To be eligible for a return, your item must be unused and in the same condition that you received it. If the item is used, we will offer a discount code or partial refund.

If you would like a refund email us at support@kqrns.com and notify us that you want to make a return. Once confirmed we will email you a label to ship your purchase back to us. We do not pay for return shipping so the cost of the return label will be deducted from your refund amount.


Refund
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your tracking number to make sure the package has been received and then check your bank account again.
If you still do not see the refund contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kqrns.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange something, notify us that you want to make a return. We'll email you a return label and you can just send it back! 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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